We use the following carrier to deliver our orders: U.S. Postal Service (USPS) 5-9 business days. Please note, this is after the 48 hour processing time Monday-Friday 8am-5pm (PST). At this time we currently ship U.S. Postal Service (USPS). If you need an alternate way to ship, for example UPS and/or expedited shipping, please e-mail us directly before placing your order at info@christinachoicosmetics.com.
If an item goes on back order we will ship you the part of your order that is in stock. When the out of stock item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
For returns or exchanges, emailinfo@christinachoicosmetics.com within 30 days from the date of purchase. If there is a manufacturer defect, we will gladly exchange the product for the same color. We will refund your shipping amount when received. If you are simply returning your product within the 30 day policy, we will refund the amount on the same credit card that was used to purchase. Shipping fees will not be refunded. Need to exchange? If the products are in new condition, you may exchange your product for a different color. Shipping fees will not be refunded. Mail your returned item to: Christina Choi Cosmetics 500 Sutter Street, Ste 903 San Francisco, CA 94102 Your item must be in its original unused condition to be returned or exchanged, unless there is a manufacturer defect. Securely wrap the package and send your return to the address above via Parcel Post from the US Postal Services (USPS) to ensure prompt credit or exchange. Contact info to include with your return:
Your name
Address
Phone number
Email address
Christinachoiosmetics.com order number
Note explaining return or exchange
Christina Choi Cosmetics is not responsible for returned articles lost during transit. Changes to our return/exchange policy If we decide to change or update our return/exchange and shipping policies, we will post those changes on this page.
