Frequently Asked Questions

All orders are processed and shipped within a 48 hour period Monday - Friday 8am - 5pm (PST), unless mentioned otherwise.

We use the following carrier to deliver our orders:

U.S. Postal Service (USPS) 5-9 business days. Please note, this is after the 48 hour processing time Monday-Friday 8am-5pm (PST). 

At this time we currently ship U.S. Postal Service (USPS). If you need an alternate way to ship, for example UPS and/or expedited shipping, please e-mail us directly before placing your order at info@christinachoicosmetics.com.

We will update your order with the tracking information via email.

U.S. Postal Service (USPS): Free domestic USPS shipping for all orders in the USA.

If an item goes on back order we will ship you the part of your order that is in stock. When the out of stock item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.  

For returns or exchanges, email info@christinachoicosmetics.com within 30 days from the date of purchase.

If there is a manufacturer defect, we will gladly exchange the product for the same color. We will refund your shipping amount when received.

If you are simply returning your product within the 30 day policy, we will refund the amount on the same credit card that was used to purchase. Shipping fees will not be refunded.

Need to exchange?

If the products are in new condition, you may exchange your product for a different color. Shipping fees will not be refunded.

Mail your returned item to:

Christina Choi Cosmetics
500 Sutter Street, Ste 903 San Francisco, CA 94102

Your item must be in its original unused condition to be returned or exchanged, unless there is a manufacturer defect.

Securely wrap the package and send your return to the address above via Parcel Post from the US Postal Services (USPS) to ensure prompt credit or exchange.

Contact info to include with your return:

• Your name

• Address

• Phone number

• Email address

• Christinachoiosmetics.com order number

• Note explaining return or exchange

Christina Choi Cosmetics is not responsible for returned articles lost during transit.

Changes to our return/exchange policy

If we decide to change or update our return/exchange and shipping policies, we will post those changes on this page.

Condition Upon Arrival: We carefully inspect and package all products prior to shipment to ensure they arrive in excellent condition. If your order arrives damaged or defective, please contact us within 3 business days of delivery with photos of the damaged item and packaging so we can assist you.

Liability After Delivery: Once a product has been delivered and accepted, Christina Choi Cosmetics is not liable for damage, breakage, or defects that occur after the item is in the customer's possession. This includes, but is not limited to, damage caused by:

• Dropping or mishandling
• Exposure to heat, sunlight, or extreme temperatures
• Improper storage or transport
• Normal wear and tear over time
• Use beyond the intended purpose of the product

No Returns or Replacements for Post-Delivery Damage: Because cosmetic products (such as pressed powders, eyeshadows, and similar items) can be sensitive to impact and environmental conditions, we are unable to offer refunds, replacements, or exchanges for items that break, crack, or become damaged after they have been received.

Our Commitment to You: While we're unable to replace items damaged after delivery, we're always happy to offer care tips to help extend the life of your products, and we welcome you to reach out with any questions about proper storage and handling.  

Christina Choi Cosmetics offers a range of professional makeup services, including:

-The Choi Method® 1:1 Makeup Lesson (in-person or virtual)

-Pretty Parties

-Special Occasion Makeup

-Wedding Makeup

-Trunk Show & Pop-Up Events

-Corporate & Business Headshots

-Makeup Masterclasses & Workshops

-Client Appreciation Makeover Events

-Editorial & Commercial Makeup

To book a session, please email info@christinachoicosmetics.com